Terms and Conditions

Shipping and Delivery

All our standard shipping is sent via Australia Post. Your order is expected to be delivered in 2-7^ business days . Delivery times may vary depending on location and public holidays and size of order if treats need to be made. 

Free Standard Shipping

Free Shipping will automatically be calculated on your cart upon reaching a value of $35 or more. If your order doesn't qualify for free standard shipping, the cost of shipping is a flat rate of $9.95.

Refund Policy 

If you bought the product online, and the product is defective or damaged in transit please contact us within 14 days to organize a return of the product (provided we agree that the product is damaged or defective) and we will refund or replace the product. We will also cover the cost of delivery when the product is returned. We will not, however, refund if the product is returned simply because you have changed your mind or the product is unwanted but we will offer a store credit or exchange in this case.  

In any case of a refund the product must be returned to be refunded. 

Privacy Policy 

we are committed to keeping your information safe, your information is only used for shipping purposes and contact purposes. Your information will not be shared or viewed by anyone.

Security policy

When purchasing from our website your financial details are passed through a secure shopify server with the latest encryption technology which makes your details completely safe and confidential.


Any direct, indirect, incidental, special or consequential damages as a result of the use of our website and products will not be the responsibility of Ace Dog Supplies. By visiting this website, you agree to indemnify, defend and hold us harmless from and against all losses, expenses, damages and costs. All treats are clearly labeled with ingredients. We are not responsible for any reactions from our treats. By making a purchase you agree to this. 

Changes to terms and conditions 

We may, at our discretion, amend these terms and conditions at any time by publishing any amended terms and conditions on our site.


The site content is intended to provide general information only. It is not in the nature of advice. While every effort is taken to ensure the information is accurate, we do not represent or warrant that this information is correct, current, complete, reliable or suitable for any purpose and it must not be relied on by you or any other person as a substitute for appropriate advice tailored to specific circumstances.